Cancellation and Refund Policy
Cool Tech Design - Cancellation and Refund Policy
At Cool Tech Design, we strive to provide exceptional services and solutions to our clients. We understand that circumstances may change, and you may need to cancel or request a refund for a service you've engaged with us. Please review our Cancellation and Refund Policy below for a clear understanding of the process.
1. Cancellation Policy
a. Project Cancellation by Client: If you decide to cancel a project or service after the initial agreement has been made, we request that you provide written notice as soon as possible. The cancellation request will be evaluated based on the project's stage and the work completed up to that point.
b. Project Cancellation by Cool Tech Design: In the event that we are unable to fulfill our obligations due to unforeseen circumstances, we reserve the right to cancel a project or service. We will provide prompt notice and a full refund for any payments made by the client for the canceled service.
2. Refund Policy
a. Refund Eligibility: Refunds will be considered on a case-by-case basis and are generally provided in the following circumstances:
- If we are unable to deliver the agreed-upon service due to factors on our end.
- If the client cancels a project or service before significant work has commenced.
b. Non-Refundable Situations: Refunds may not be provided in the following situations:
- If the client fails to provide necessary information, materials, or cooperation required for the project's progress.
- If the project is canceled by the client after a significant portion of work has been completed.
- If the client's dissatisfaction arises from changes in preferences or requirements after work has been completed as agreed upon.
3. Refund Process
a. Refund Request: To request a refund, the client should submit a written refund request explaining the reason for the request and providing relevant details.
b. Refund Evaluation: Each refund request will be carefully evaluated by our team. If the request meets the eligible criteria, we will process the refund within a reasonable timeframe.
c. Refund Method: Refunds will be issued using the original payment method used by the client. It may take a few business days for the refunded amount to reflect in the client's account.
4. Modification of Terms
Cool Tech Design reserves the right to modify or update this Cancellation and Refund Policy at any time without prior notice. The most recent version of the policy will be posted on our website.
5. Contact Us:
If you have questions or concerns regarding our Cancellation and Refund Policy, please contact us at email@example.com for clarification.
By engaging with Cool Tech Design's services, you acknowledge and agree to abide by the terms outlined in this Cancellation and Refund Policy.
*Last Updated: August 20, 2023 16:00